Frequently asked questions
Where can I use moneto on my mobile?
You can use moneto anywhere MasterCard® PayPass™ is accepted. Just keep your eye out for these symbols at checkout:
Is moneto a secure way to pay?
The moneto mobile wallet is considered one of the most secure methods of payment available today. Your microSD stores and encrypts your data so that only the moneto app can retrieve it. Since your account details are stored on your phone they cannot be duplicated and used fraudulently. Plus, when you are using moneto you are still covered by the standard zero liability policy for fraudulent charges if your card is lost of stolen, or your account information is compromised.
Can I use moneto without reception?
Yes. The moneto microSD and the moneto app work together locally on you phone so the payment function on moneto is not dependent on a network connection. However, while you can continue to make payments please note your current balance and transaction history will not update without cell reception or while in airplane mode unless connected to Wi-Fi.
Can I make a payment during calls?
This depends on the type of phone you have. Most phones can currently operate the call feature while simultaneously running the moneto application.
Is my phone always giving out a payment signal?
The moneto microSD sends a signal only when prompted by the moneto app. This means that you will only send a payment signal when “pay” is selected and your phone is in very close proximity to a point of sale terminal. In other words, you control when your moneto account sends payment information. If the app open is left open with the pay function turned on it will automatically time out for your security. TIP: You can adjust your payment function preferences in the “my account” section of the app. Here, you can choose to have the signal turn on as soon as moneto is launched. You can also have the “pay” function tied with your pin for added security.
Can I use moneto on multiple phones?
Yes, you can use moneto between any moneto compatible phones. To switch between phones simply download the moneto app on your secondary phone and insert your microSD to access your wallet. Please remember when moving your moneto microSD between phones to unmount the card in the settings section of your phone. Failure to do so may render the card inoperable. For a list of current moneto compatible phones please visit: http://www.moneto.me/compatible
What happens if I lose my phone?
If your phone is lost or stolen please contact customer care at immediately to cancel your moneto account and prevent unwanted charged on your account.
Will I lose data on my original microSD?
No. The great thing about moneto is the fact that the microSD doubles as a storage source on non-iPhone smartphones. If you have any data or media, such as application folders, music, videos, or pictures on your microSD that you’d like to keep you can easily transfer that content to the moneto microSD.
Transferring data from my microSD to my moneto microSD
- Load your microSD onto your computer. You can do this by using a microSD to USB converter, a microSD to SD card converter with an onboard SD slot, or by leaving your microSD in your phone and connecting your phone to your computer via USB cable.
- Copy all desired files from your microSD card to the new folder. Simply drag and drop the files or folders you wish to transfer
- Right click your microSD card and select “Eject” to safely remove it
- Insert the second microSD card as you did in step 1
- Copy the files you moved in step two and paste them in the moneto microSD, eject the drive to safely remove the card. Removing the microSD without ejecting on your computer or unmounting on your phone can damage any data stored on the card.
What is the sticker applicator and how do I install it?
The sticker applicator is used in conjunction with the microSD to emit the signal required to make mobile payments. The sticker “boosts” the signal that originates from the microSD so transactions can be complete. For installations instructions click here.
How do I install the microSD?
No. The great thing about moneto is the fact that the microSD doubles as a storage source on non-iPhone smartphones. If you have any data or media, such as application folders, music, videos, or pictures on your microSD that you’d like to keep you can easily transfer that content to the moneto microSD.
- Locate the microSD slot on your phone. This can often be found under the back battery cover, battery or on the side. For iPhone, it can be found at the top of the base of the iCaisse.
- Insert the moneto microSD into the slot. A mechanical click will sound when the microSD is in place.
- Reattach the back cover to your phone. If using the iPhone, insert the iPhone into the case and lock in place by attaching the top and bottom of the case together. This will ensure strong signal strength when using moneto at retailers.
Android:
iPhone
I have an iPhone; can I use my microSD as additional storage?
Unfortunately, on the iPhone the moneto microSD cannot be used as additional storage due to apple requirements and regulations.
How do I charge my iPhone?
The iCaisse for iPhone comes with a micro USB cable that allows you to charge your phone as well as sync your phone to your computer. Simply connect the micro USB cable to your iPhone and then to your computer to charge and sync.
Can I activate online?
We recommend activating through the moneto app. However, if you would like to activate online you can do so by clicking login on the homepage of moneto.me. Please note you will still have to activate through the app on our phone.
I get an error screen when I open moneto.
Moneto is designed for use with the Moneto microSD. Without the microSD you cannot utilize the mobile payment function. This error appears when the microSD is not inserted or is inserted improperly. Please verify the microSD is inserted in the microSD slot correctly then re-launch the Moneto app. For iPhone users: An error screen can sometimes occur when dust or dirt is trapped in the case’s connector. Remove your iPhone from the case and wipe clean with a cloth and/or blow away any excess dust.
When I tap my phone the payment doesn’t go through.
For l moneto to function properly ensure the microSD is inserted correctly, you’ve launched the moneto app and turned on the contactless signal by tapping the “pay” button. When moneto is ready to pay the button will change to white and display “ready to pay.” Tap your phone closely over the point of sale terminal until you hear a beep. Tap near the contactless symbol on the reader or point of sale terminal for optimal results.
Occasionally the merchant’s reader is not turned on to receive contactless payments, verify with the merchant the terminal is ready for contactless payments. If you continue to have problems please contact customer support.
Why was my transaction declined?
If your transaction was declined please verify your current balance has sufficient funds to complete the transaction. If you have insufficient funds you can request the merchant split the transaction and only charge the remaining balance on Moneto or reload your account . Your card may also be declined if your account was frozen due to an incorrect PIN during a debit transaction. As a an account safeguard, if your debit PIN was entered incorrectly consecutively three times or more during checkout, your account will be frozen. If this was in error or you’ve forgotten your debit PIN, please contact Customer Care.
Other questions or comments?
For any additional questions please contact customer care at 1-855-478-7521. Have suggestions for improvements? Send them to us on our Twitter of Facebook pages.
